Outsourcing Services
Meeting Your Needs
Customer Service Support
Live Phone Support
Live Chat Support
Email Management
Live Order Processing
Live Account and CRM Management
And More!
Training Services
Job and/or Industry-specific Training
PCI Compliance Training
Anti- Harassment Training
Non-Discrimination Training
Inventory Training
Order Fulfillment Training
Department Specific Training (Membership Dept., Orders Dept., Customer Service Dept., etc.)
Track trainings with training charts
And More!
Daily Processing
Processing payments for orders, memberships, educational workshops and webinars, subscriptions, and meetings
Updating customer accounts
Reply to all incoming customer service emails within 24hrs of receipt
Processing purchase orders within 24hrs of receipt
Replying to all voicemails received during hours closed within 24hrs of receipt
Client Schedule Management
And More!
Data Analysis and Reporting
Daily, Weekly, Monthly, Quarterly, Bi-Annually, Annually
Collect phone report call codes and report to client monthly or as requested
Collect volume of emails and report to client monthly or as requested
Collect volumes of customer service specific tasks and report to client monthly or as requested
Quarterly review of overall volumes, payments, high sellers, marketing suggestions
Outbound Campaign Reporting monthly or as requested
And More!
Outbound Campaigns
Membership Renewal Reminder calls
Lapsed Membership calls
New Member Welcome calls
Collections calls
New and Upcoming Promotion calls
And More!
Outbound Mailings
Membership Renewal Invoices mailed monthly or as requested
Weekly and Monthly Collection Invoices mailed
Membership Kits
Lapsed Member Postcards
Promotional Flyers
And More!
